How to Add the NativeDesk Support Form to Your Website

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Step 1: Create a Page or Post

  1. Log in to your WordPress Dashboard.
  2. Navigate to Pages > Add New Page (or Posts > Add New Post).
  3. Give your page a title (e.g., Submit a Ticket, Get Help, or Support).

Step 2: Design Your Page

  • Customize and style the page according to your brand’s style guide using your preferred WordPress page builder or the Gutenberg editor (e.g., adding introductory text, support hours, or helpful links).

Step 3: Insert the Support Form Shortcode

  1. Add a Shortcode block (or place standard text) where you want the form to appear.
  2. Enter the following shortcode:Plaintext[nativedesk_ticket_form]

Note: The [nativedesk_ticket_form] shortcode renders the standalone, client-facing ticket submission form on your website.

Step 4: Publish Your Page

  • Click Publish (or Update) in the top right corner to make your support form live on your site.
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