All support operations occur within the WordPress admin environment to keep your workflow streamlined.
Navigating the Ticket Dashboard
- Go to Tickets in the main WordPress admin sidebar.
- View incoming tickets organized by category, status, submission date, and priority.
- NativeDesk utilizes optimized REST API polling to update your inbox in real time without requiring full page refreshes.
- [SCREENSHOT: NativeDesk main administrative ticket dashboard showing ticket listing and category filters]
Replying to and Managing Tickets
Clicking on any ticket opens the full communication history and ticket metadata.
[SCREENSHOT: Detailed view of an individual ticket in the admin panel, showing reply editor, status changers, category tags, and user details]
From the ticket view, site staff can:
- Read customer messages and view attachments.
- Post public replies that automatically trigger email notifications to the customer.
- Update the ticket status (Open, Pending, Resolved, Closed).
- Assign or update ticket priorities and categories.