Core Features at a Glance

Depending on whether you are using the Free Tier or upgrading to a paid tier (Personal, Pro, or Agency), NativeDesk equips you with everything you need to handle support effortlessly:

• Native WordPress Integration: Manage everything from your familiar WordPress admin backend without disrupting your workflow.
• Centralized Ticket Dashboard & Submission Form: Allow customers to submit requests seamlessly via a frontend customer portal, while your team tracks statuses in one unified inbox.
• Private Internal Notes (Pro): Collaborate with team members behind the scenes without the customer seeing your internal discussions.
• Agent Assignment Logic (Pro): Route and assign tickets to the right team members fast to slash response times.
• Custom Form Field Builder (Personal): Tailor your ticket submission forms to gather the exact details your business needs.
• Branded Communications (Personal): Send professional, automated email notifications and templates that match your brand identity.
• Performance Analytics (Pro): Track key metrics like response times and resolution rates to keep your support team performing at their best.