Because email notifications form the backbone of customer support, setting up authenticated SMTP is a mandatory step for NativeDesk.

Recommended SMTP Plugins

If you choose to manage SMTP through a dedicated plugin, popular, fully compatible options include:

• FluentSMTP (Free, native integration support)
• WP Mail SMTP
• Post SMTP Mailer

Verification Steps

• Complete your SMTP configuration under NativeDesk > Mail or via your chosen SMTP plugin.
• Send a test email from your mail settings to verify deliverability.
• Test NativeDesk by creating a test support ticket via

  Submit a Support Ticket

  First Name

  Last Name

  Email

  Subject

  Support TypePre-Sales QuestionsTechnical SupportRequest A Refund

  Message

  Send Message
  to verify admin alerts and customer receipt notifications.