Paid Upgrade Installation & Getting Started (Personal, Pro, and Agency)

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Follow this guide to install your core plugin, upload your paid upgrade files, configure your settings, and activate your license.

Step 1: Download Your Plugin Files

After completing your purchase, locate the download links provided in your purchase confirmation email or log into your account dashboard:

  • For Personal Tier Users: Download the core plugin .zip file.
  • For Pro and Agency Tier Users: Download both the core plugin .zip file and the Pro extension .zip file.

Note: Keep downloaded zip files in their compressed format. Do not extract them.

Step 2: Upload and Install in WordPress

  1. Log into your WordPress administrative dashboard.
  2. From the left-hand navigation menu, go to Plugins > Add New and click the Upload Plugin button at the top.
  3. Choose your downloaded core plugin .zip file, click Install Now, and then click Activate Plugin.
  4. If you are running the Pro or Agency tier, repeat this exact manual upload and activation process for your second (Pro extension) ZIP file.

Step 3: Configure Mail SMTP & Support Email

  1. In your WordPress admin sidebar, navigate to NativeDesk > Mail (or click the Mail link in the NativeDesk menu). (Note: If not configured, your Mail section will display a warning).
  2. Configure your SMTP settings under the Mail tab, or link your preferred SMTP plugin (e.g., FluentSMTP, WP Mail SMTP, or host-provided SMTP credentials) to ensure reliable outbound email delivery.
  3. Enter the email address where admin notifications for new support tickets and customer replies should be delivered.

Step 4: License Activation

  1. Navigate to the main NativeDesk menu in your WordPress dashboard.
  2. Enter your license key (provided via email following your purchase) to enable automatic updates and feature access.
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