Email & SMTP Configuration Guide

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Because email notifications form the backbone of customer support, setting up authenticated SMTP is a mandatory step for NativeDesk.

Recommended SMTP Plugins

If you choose to manage SMTP through a dedicated plugin, popular, fully compatible options include:

  • FluentSMTP (Free, native integration support)
  • WP Mail SMTP
  • Post SMTP Mailer

Verification Steps

  • Complete your SMTP configuration under NativeDesk > Mail or via your chosen SMTP plugin.
  • Send a test email from your mail settings to verify deliverability.
  • Test NativeDesk by creating a test support ticket via [nativedesk_ticket_form] to verify admin alerts and customer receipt notifications.
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