Core Features at a Glance

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Depending on whether you are using the Free Tier or upgrading to a paid tier (Personal, Pro, or Agency), NativeDesk equips you with everything you need to handle support effortlessly:

  • Native WordPress Integration: Manage everything from your familiar WordPress admin backend without disrupting your workflow.
  • Centralized Ticket Dashboard & Submission Form: Allow customers to submit requests seamlessly via a frontend customer portal, while your team tracks statuses in one unified inbox.
  • Private Internal Notes (Pro): Collaborate with team members behind the scenes without the customer seeing your internal discussions.
  • Agent Assignment Logic (Pro): Route and assign tickets to the right team members fast to slash response times.
  • Custom Form Field Builder (Personal): Tailor your ticket submission forms to gather the exact details your business needs.
  • Branded Communications (Personal): Send professional, automated email notifications and templates that match your brand identity.
  • Performance Analytics (Pro): Track key metrics like response times and resolution rates to keep your support team performing at their best.
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