NativeDesk

Because email notifications form the backbone of customer support, setting up authenticated SMTP is a mandatory step for NativeDesk. Recommended SMTP Plugins If you choose to manage SMTP through a dedicated plugin, popular, fully compatible options include: Verification Steps

NativeDesk uses dedicated shortcodes to separate ticket creation from ticket management, giving you complete design flexibility. Shortcode Description Guest Access? Recommended Placement [nativedesk_ticket_form] Displays a standalone ticket submission form. Yes Contact page, /submit-ticket, or general support page. [nativedesk_portal] Displays the full customer portal (ticket list, conversation view, reply editor). No (Requires Login) /support-tickets and integrated

Once activated, NativeDesk adds a dedicated management suite directly into your WordPress sidebar menu. Here is a breakdown of the key screens:

To get the most out of NativeDesk, it helps to understand how the system organizes your support operations and how to navigate the interface inside your WordPress dashboard.

Follow this quick guide to install, configure, and get started with the free version of NativeDesk directly from the WordPress repository. Step 1: Install from the WordPress Repository Step 2: Configure Mail SMTP & Support Email

⚠️ CRITICAL PREREQUISITE: Dedicated SMTP Setup Required NativeDesk relies on email notifications to alert administrators of new tickets and inform customers of replies. Standard WordPress server email (wp_mail()) uses basic PHP mail functions, which are frequently flagged as spam or blocked entirely by email providers. You must configure SMTP on your site for NativeDesk notifications