Pivotal Health

Pivotal Health is redefining how patients receive care—delivering in-home and virtual medical services with a strong focus on personalized, on-demand attention. As their mobile platform has evolved to support self-triage features through symptom assessments, the company identified a need for a streamlined, internal tool for their triage team. To support more efficient and accurate patient phone triage, Pivotal partnered with Noble Applications to design and develop a lightweight, internal web application—built on the same trusted data powering the mobile experience.
Pivotal Health App

Solving the Business Problem

As call volume increased, Pivotal Health’s triage team needed a faster, more reliable way to assess symptoms over the phone and determine appropriate next steps. The self-triage system available in the mobile app was effective for patients—but no equivalent existed for staff working on the front lines.

Without a streamlined triage interface, the team relied on scattered resources and manual lookup processes. This slowed down service and made it harder to ensure consistency between patient-led and provider-led assessments.

The challenge was clear: create a fast, no-frills web tool that mirrored the mobile app’s symptom logic while giving triage staff the additional context they needed to guide patient care confidently.

Noble's Collaboration

Noble worked closely with Pivotal Health to design and develop a focused, internal-facing web application built around one goal: empower the triage team with the same tools used in the mobile app—without added complexity.

Key features of the Triage Web App include:

  • Mirror of Mobile App Navigation: Familiar layout and structure ensures quick ramp-up for staff
  • Real-Time Symptom Logic: Pulls from the same centralized API as the mobile app to maintain a single source of truth
  • Universal Access: Uses a shared password for internal team access—no individual authentication required
  • Read-Only Functionality: Enables triage staff to view and copy symptom assessments, response text, CPT codes, and pricing for easy transfer into Athena
  • Fully Responsive Design: Works across desktop and mobile devices to meet triage staff wherever they are

This lightweight solution integrated seamlessly into existing workflows and allowed for rapid deployment, ensuring the triage team could begin using the tool without delay.

Project Importance

In high-touch healthcare, every minute counts. With the new Triage Web App, Pivotal Health’s internal team can deliver faster, more consistent responses during patient calls—improving care quality and operational efficiency.

By reusing the same data and logic that powers the mobile self-triage tool, the app ensures that patient experiences are aligned, whether care is initiated from a screen or a phone call. The result is smarter care delivery, tighter integration with backend systems, and a consistent, high-quality triage process—all backed by thoughtful, minimal design.

Screens

Noble Applications