99% of email issues stem from unauthenticated server mail (wp_mail()). Ensure that:

1. You completed Step 4 (SMTP setup) in the NativeDesk > Mail settings tab or through an active SMTP plugin.
2. The “From Email” address matches the domain authorized by your email provider.
3. You have sent a successful test email using your SMTP diagnostic tool.

Yes. The

shortcode accepts submissions from non-logged-in users. When a guest submits a ticket, they will receive an automated email confirmation with a secure access link to view updates.

No. The

shortcode requires an active account session so customers can securely browse their request history. Unauthenticated users viewing a page with

Support Tickets

You must be logged in or have a secure link to view support tickets.

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will be prompted to log in.

If ticket updates fail to load dynamically:

1. Check if a caching plugin or security rule (e.g., Cloudflare, Wordfence) is blocking REST API endpoint calls (/wp-json/nativedesk/...).
2. Ensure NativeDesk is updated to version 1.8.3 or higher, which includes REST API security and endpoint hardening.