- WordPress Version: WordPress 6.0 or higher (Recommended: Latest stable release).
- PHP Version: PHP 7.4 or higher (Recommended: Modern equivalent for optimal execution speed).
- Database: Standard WordPress MySQL/MariaDB database supporting custom post types and custom database tables where applicable.
- Server & Browser: Apache or Nginx with clean URL (Permalinks) support enabled. Fully supports modern web browsers (Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge).
⚠️ CRITICAL PREREQUISITE: Dedicated SMTP Setup Required NativeDesk relies on email notifications to alert administrators of new tickets and inform customers of replies. Standard WordPress server email (
wp_mail()) uses basic PHP mail functions, which are frequently flagged as spam or blocked entirely by email providers. You must configure SMTP on your site for NativeDesk notifications to deliver reliably.